1. “The telephone seems to ring forever before it’s answered.”

Always try to answer the phone within 3 rings.  Any longer than that and a caller can start to feel ignored or frustrated.  Their call is important to you, so you want to make them feel that way.

2. “I wait on hold for what can sometimes feel like hours.”

Your customers’ time is as valuable as yours.  Make sure that your “hold recall timer” is set correctly so that a caller isn’t left hanging for any longer than a couple minutes.  If you know that it’s been a while, pick up for the phone and give them the option to continue to hold for someone, or you can offer voicemail.  Make them feel that even though they’re waiting, you want to cater to their needs and let them have a positive experience with your company.

3. “The line is continually busy.”

If you are getting complaints that your lines are always busy, it may mean that you are busy with more business which of course is a good thing!  Remember that when business increases, your phone lines should too, in order to accommodate new and existing clients.

4. “Someone picked up with an aggravated voice, as if my call disturbed them.”

We all have bad days, and it can be difficult to always be polite, but you need to keep in mind that your attitude is a direct reflection of your company.  Every time that you pick up the phone, you are being a representative of your company’s brand and image.

5. “They let me talk and explain my situation only to realize that they are not the person I should be talking to!”

If you know that there is someone else in the company that is better suited to handle a call, politely interrupt them and transfer them to a more appropriate person.  Be sure to pass along any information that you may have gathered during your initial conversation, so that the caller doesn’t have to repeat themselves.

Unfortunately for Apple, a recall seems to be imminent and on the horizon reports Mac-centric Tech blog Cult of Mac. This could potentially devastate Apple’s pristine public image, but given Apple’s loyal following, it may prove to be only a slight speed bump in the company’s history.

The problem in question arose quickly soon after last month’s late release, when users began griping about reception issues when holding the phone a certain way. Apple initially chalked the issue up to user error, and issued a response that echoed what your mother used to say when you told her your elbow hurt if you moved it a certain way; don’t hold it that way.

When a couple weeks went by and the problem showed no signs of subsiding, Apple finally recognized that it had a potential issue on their hands. The first diagnosis from Apple pointed to the software as the culprit, stating that it had been misreporting software reception. Apple also claimed that the problem could be solved by transmitting a retroactive patch to all iPhones.

The fix was dispatched and the problem remained.

Now it is the hardware that Apple has in its cross-hairs and it would seem a recall will be the likely solution to this pesky problem.

Citation: Apple’s iPhone 4 Woes Go Mainstream, Recall ‘Inevitable’, NYtimes.

10. MIGRATION- Toshiba’s leadership role in migration and expansion strategy further enhances their commitment to protecting customer investments. Customers have the luxury of keeping much of their original equipment as their business grows. No other manufacturer offers this breed of investment protection.

9. CERTIFICATON- Toshiba has strict requirements for Dealer authorization of their products. Dealers must complete a rigorous certification process in addition to having a strong reputation for integrity in their local marketplace.

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2. WARRANTY- Toshiba offers the first and only manufacturer direct warranty extension plan- coverage on Strata CTX and CIX products, Strategy IVP8, Strategy iES32, and DKT Digital Telephones.

1. NUMBER ONE- Toshiba is committed to quality products and service, ongoing research and development, unsurpassed Dealer support, and total customer satisfaction. When you choose Toshiba, you are choosing a name that you can trust now and for the life of your business.