Here at Pilothouse, we are doing our very best to obtain the most update technology and are committed to making that work for you, the customer. As a small business, we provide a level of reliability that’s unmatched. As far as quality is concerned ask any one of our clients and they’ll let you know that we provide only the best quality telecommunications services.

We offer Toshiba’s entire award winning product line for businesses phone systems, voicemail, call center product, and VoIP & digital phones. So next time you’re looking for an upgrade in quality, reliability, and innovation within your telecommunications systems, give us a call and ask about Toshiba. You won’t be disappointed.

Pilothouse is proud to announce the addition of Star2Star communications to their product inventory. Star2Star Communications offers a unique and efficient approach to VoIP solutions. Star2Star believes before a business grade Internet phone service is a viable solution for the small and medium sized business environment it has to exceed current VoIP solutions being offered to consumers and even surpass traditional phone service. So, in light of this belief, they have created an architecture that does exactly that.

It starts with the StarBox, a super-reliable, solid-state, fanless on-premise PBX. The StarBox 2200 phone model supports up to 500 extensions with unlimited voicemail. Whether you are using a cable, DSL, fiber, or T1 Internet connection this phone system provides powerful and unique calling features, voice menus, ring groups and call queues.

The StarBox offers hundreds of features, including many exclusive and upgraded capabilities. One of the most popular features is Star2Star’s advanced version of call forwarding with a Find-Me/Follow-Me option where your office phone can ring at branch locations while also ringing your cell phone, home phone or even a laptop softphone.

Not convinced Star2Star is right for you? Check out one of their testimonials off their website and see what one of their customers had to say about their experience.

ASI Testimonial

With the Star2Star System Dan Dubbs, President of ASI, (a company that provides accounting software to cruise ships) is now able to bring multiple locations together and create a virtual communications system for employees.

This includes cell phones and employees working abroad. This exclusive feature to Star2Star is known as Find-Me/Follow-Me and is responsible for saving thousands of dollars while improving productivity and communications for customers. With Find-Me/Follow-Me each phone user can go to an online portal site to select to have the office line ring to multiple sites, including a cell phone, home phone or computer softphone simultaneously. This can be easily configured to happen on a particular schedule or the user can select for the call to try one phone at a time, or all at once or give the option to automatically forward the call via your voicemail message. Ultimately this feature allows you to call anyone on your network, branch offices, or remote employees as a local extension.

“The powerful features of the Star2Star Phone System make a difference in our business every day since we now have the advantage of being available to our clients no matter where our employees are stationed.”

Dan Dubbs, CEO

– ASI

1. “The telephone seems to ring forever before it’s answered.”

Always try to answer the phone within 3 rings.  Any longer than that and a caller can start to feel ignored or frustrated.  Their call is important to you, so you want to make them feel that way.

2. “I wait on hold for what can sometimes feel like hours.”

Your customers’ time is as valuable as yours.  Make sure that your “hold recall timer” is set correctly so that a caller isn’t left hanging for any longer than a couple minutes.  If you know that it’s been a while, pick up for the phone and give them the option to continue to hold for someone, or you can offer voicemail.  Make them feel that even though they’re waiting, you want to cater to their needs and let them have a positive experience with your company.

3. “The line is continually busy.”

If you are getting complaints that your lines are always busy, it may mean that you are busy with more business which of course is a good thing!  Remember that when business increases, your phone lines should too, in order to accommodate new and existing clients.

4. “Someone picked up with an aggravated voice, as if my call disturbed them.”

We all have bad days, and it can be difficult to always be polite, but you need to keep in mind that your attitude is a direct reflection of your company.  Every time that you pick up the phone, you are being a representative of your company’s brand and image.

5. “They let me talk and explain my situation only to realize that they are not the person I should be talking to!”

If you know that there is someone else in the company that is better suited to handle a call, politely interrupt them and transfer them to a more appropriate person.  Be sure to pass along any information that you may have gathered during your initial conversation, so that the caller doesn’t have to repeat themselves.