What makes a phone system great? Is it the features that is has? Is it the ease of use, maybe how reliable it is! I was reading a blog post today by ramonray: http://tinyurl.com/bzvlgr and it got me thinking.
Features are important but a lot of times the ones that could help you the most don’t get used! Ease of use is big, if you can’t use the phone system to its capacity then what good are all the features? If the phone system is not reliable like with poor VoIP quality then your customers are not going to want to talk to you.
So what makes a phone system great? How about the service company that installed it? All the things mentioned are important and the best way to get all of these is to do business with a GREAT service company! A great service company will make sure that you know how to use all the features, that the system is installed properly to ensure it is always running right! Great service companies make good phone systems GREAT!
Ask your self three things about your service company, 1. are their Techs certified on the products? 2. do they invest in continuing education from the manufacture? 3. Do they know the product well?
So what do you think? Is it the box or the people behind it? What makes a phone system great?
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