They had older Toshiba Strata systems at all 7 locations, each with its own voicemail systems and receptionist.

Business Challenges:

The corporate management team needed to be able to communicate with all franchise locations personnel, but had to have voicemail boxes in all 7 systems- they wanted to be able to share voicemail messages without having 7 different mailboxes, it was a user and administrator’s nightmare.

They needed to be able to provide greater customer service to callers reaching incorrect dealership. If a call came into the Chevy dealership for Ford, they had to instruct the caller to hang up and dial another number. They wanted to be able to pass calls between dealerships seamlessly and not inconvenience the customer

They had to have 7 different receptionists sitting at 7 different locations answering calls after normal business hours during typical sales hours, after 5 pm and weekends. They wanted to be able to answer calls for multiple dealerships from one centralized location off business hours.

Our Custom Solution:

We upgraded their existing Toshiba systems to CTX670’s and CTX100’s and added VoIP networking capabilities over their existing private data network. We gave them one centralized voicemail system- messages could now be easily passed between all employees no matter which dealership they worked for.  We implemented a centralized operator and automated attendant, so that during sales only hours, there is only one receptionist who answers for all 7 locations. The distributed architecture of the Toshiba CTX  platforms results in a seamless and transparent network that links all of the dealers sites, as a result calls coming into one of the dealership’s office are easily routed to any of the other locations, significantly increasing the efficiency in handling customer calls. Many of their existing Toshiba components from the older DK systems were re-used in the CTX 670 and CTX100 systems, including existing digital telephones and circuit boards, illustrating true investment protection in this custom solution for this successful automotive group.

Understanding what you need, what to look for, all the technical terminology can be overwhelming.  If you are given this task in addition to all your other duties it can be very intimidating and confusing.

The Telephone Buyers Guide below can help you sort out what look for and how to evaluate the different products and the different vendors.  Hope it helps.

Check out our Video Surveillance Buyers Guide also

Now a days everyone is price conscience but going for the cheapest option often isn’t the best value in the long run. Trying to do-it- yourself or using a relative who “does it on the side” can end up costing you more than just money.
How often have you hired the cheapest contractor only to have to call in another one to fix what the previous one did – or did not do?
How often have you  had to replace something  you purchased because it was the cheapest one and fell apart?

As the President of Pilothouse Communications  and Manager of my home,  I am always looking for the best price.  But the best price is not always the cheapest price. I have learned that when you are working with your vendors, it doesn’t pay to nickel and dime them.

• Be aware of the value they offer you.
• Respect their industry knowledge.
• Partner with them to increase your own success.

A vendor who knows their worth won’t participate in being seen as a commodity, and will spend their time with clients who know better. This creates a long-term business relationship where the interests of both parties are served. I don’t understand when a sales prospect keeps asking for us to lower our price- do they not want to work with a company that is an expert in their field, that will be in business for years to come? I never understood that mentality.

Surround yourself with experts in their fields, as the expert in your field,  don’t you want your customers to do the same?

We are rarely the cheapest price and we tell our prospects right up front, if all they are considering is price, then we won’t waste their time, but if they are looking for the best VALUE, the best service and best expertise and a long-term business relationship with a vendor they can rely on and trust- we are the vendor for them.

If you are looking for a Trusted Technology Partner for your business communications, – voice – data – video- and GET IT….

Give us a call

203-649-6405

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